Choose your dress with care

Every TROPÉZ piece is selected to make you feel beautiful and confident. Before placing your order, please take a moment to review the product description, measurements and size information.

If you would like help finding your best fit, our team is here for you through live chat or at hello@tropezatelier.com.

Please remember that colours may appear slightly different depending on photography, lighting and your screen settings. These natural variations do not mean that an item is damaged.

Returns are accepted only for items damaged on arrival

Except where mandatory consumer law gives you an additional right, all TROPÉZ sales are final. We accept a return only when an item arrives damaged.

We are unable to offer returns, refunds or exchanges because:

• The item does not fit.
• The wrong size was selected.
• You do not like the colour, fabric, material, style or feel.
• You have changed your mind.
• You ordered several sizes or styles to try at home.
• You no longer need the item or your occasion has changed.

We warmly encourage you to contact us before ordering if you are uncertain about the size, colour or details of a piece.

If your item arrives damaged

Please inspect your order as soon as it arrives. If you believe your item was damaged during delivery, contact us at hello@tropezatelier.com within 48 hours of receiving it.

Please include:

• Your order number.
• Clear photographs and a video showing the damage.
• Clear photographs of the external and internal packaging.
• A short description of the issue.

Please keep the item, its tags, accessories and all original packaging while we review your request. The item must not be worn, washed, altered or returned before you receive written instructions from TROPÉZ.

Once damage on arrival is confirmed, we will offer the remedy required by applicable law. Depending on the circumstances, this may be a repair, replacement, price reduction or refund. We will cover reasonable return costs where required.

Caring for an approved return

Any approved return must be unworn, unwashed and unaltered, with all original tags, accessories and protective materials attached.

The item must be free from perfume, deodorant, makeup, tanning products, stains, hair, odours and any signs of wear or event use.

Returns sent without written instructions may be refused where permitted by law.

Refunds

Approved refunds are returned to the original payment method. We aim to process them within 10 business days after inspection, subject to any mandatory legal deadline.

Your bank or card provider may need a little additional time to complete the refund.

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A simple guide to our return policy

We want every woman to feel beautiful in her TROPÉZ piece, so please review the measurements and product details carefully before ordering. If you need help choosing your size, we would love to assist you through live chat or at hello@tropezatelier.com.

All sales are final unless your item arrives damaged or the law gives you a mandatory return right. We cannot offer voluntary returns or exchanges for fit, size, colour, material, a change of mind or orders containing several sizes to try at home.

If your item arrives damaged, please contact us within 48 hours with your order number, clear photographs and a video of the item and packaging. Keep all tags and packaging attached, and please do not wear or return the item until our team sends you instructions.

Mandatory consumer rights always remain available where required by law.